TERMS & CONDITIONS

Please read the following important terms and conditions before you purchase a subscription plan from us. Ensure they contain everything you want and nothing that you are not willing to agree to.
This contract sets out your legal rights and responsibilities, our legal rights and responsibilities, and certain key information required by law.

In this Contract:

  • ‘We’, ‘Us’ or ‘Our’ refers to SYNTHO APP LIMITED, trading as Syntho.
  • ‘You’ or ‘Your’ refers to you as the licensee.

If you have any questions about this contract or any purchases you have made, please contact us by sending an email to support@synthohub.com.

Welcome to SYNTHO

We are SYNTHO APP LIMITED (trading as Syntho), a company registered in England and Wales under company number: 13299859.

  • Registered Office: Unit 3, Building 2, The Colony Wilmslow, Altrincham Road, Wilmslow, Cheshire, England, SK9 4LY.
  • VAT Number: 460169205
  • Website: https://app.syntho.com/

The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.

What is SYNTHO?

We are a subscription-based electronic music educational platform. We provide our educational goods and services on our subscription-only website and mobile app (the “Platforms”).

Materials: When we refer to Materials, we are referring to any and all educational materials on our Platforms. This includes sound recordings, videos, photos, e-publications, e-pamphlets, copy, DAW files, and other digital content.

Subscription Plan(s): Our various subscription plans are available here. You can gain access to our Materials by purchasing a subscription plan. You will be permitted to use our Materials provided your use falls within the remit of your purchased Subscription Plan.

Credit(s): Our various credits and credit bundles are available to existing subscribers here. You can gain access to certain additional Materials, beyond the remits of your Subscription Plan, with Credits.

Summary of Some of Your Key Rights:

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: You have a 14-day right to change your mind and get a full refund on your digital content (such as Materials you download from us). You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.
  • Consumer Rights Act 2015: Digital content must be as described, fit for purpose, and of satisfactory quality.
  • If your digital content or Materials are faulty, you’re entitled to a repair or a replacement, whichever is appropriate.
  • If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
  • If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

This is a summary of some of your key rights. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk or call 0808 223 1133.

Important Information on Downloading Costs and ‘Bill Shock’:

Please check the file size of any selected Materials carefully. Downloading Materials could use internet or mobile data. Using too much data might mean that you exceed your data limit, and you could face paying more than you were expecting.

1. Introduction

1.1. If you buy a Subscription Plan from us, you agree to be legally bound by this contract.
1.2. This contract is only available in English. No other languages will apply to this contract.
1.3. When you purchase a Subscription Plan on our website, you also agree to be legally bound by:
1.3.1. Specific terms which apply to our Subscription Plans and any documents referred to in them. Please click here if you want to see these specific terms. Information about your Subscription Plan will be available in your account when you log in to our Platforms.
1.3.2. Extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice.

All of the above documents form part of this contract as though set out in full here.

2. Your Privacy and Personal Information

2.1. Our Privacy Policy is available here.
2.2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains:

  • What personal information we collect from you,
  • How and why we collect, store, use and share such information,
  • Your rights in relation to your personal information, and
  • How to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

3. Opening Your Account

3.1. Before you can purchase one of our Subscription Plans, you must open an online account with us. You can open an account through our website.
3.2. If you have added a Subscription Plan to your basket but are yet to open an account with us, you will be prompted and required to open an account before you can proceed to checkout.
3.3. You will be required to provide accurate details, including but not limited to your name, billing address, and email address.

4. Subscribing to Our Subscription Plans

4.1. Below, we set out how a legally binding contract is made between you and Syntho App Limited.
4.2. You place an order on our website by subscribing to one of our Subscription Plans. Detailed descriptions of our Subscription Plans (including any discounted trial plans) can be found here. Please read and check the description of your chosen Subscription Plan carefully before placing your order.
4.3. To place your order, you will need a computer with internet access. You will also need adequate available storage in the event you choose to download any of our available Materials. We will not be held responsible if the Materials or Platforms are incompatible with your system or equipment.
4.4. When you place your order at the end of the online purchase process (e.g., when you click on the ‘pay’ button), we will acknowledge your order by email. This acknowledgment does not, however, mean that your order has been accepted by us.
4.5. We may contact you to say that we do not accept your order. This is typically for the following reasons:
4.5.1. The chosen Subscription Plan is unavailable;
4.5.2. We cannot authorise your payment;
4.5.3. You are not allowed to buy the chosen Subscription Plan from us;
4.5.4. We are not allowed to sell the chosen Subscription Plan to you; or
4.5.5. There has been a mistake on the pricing or description of the Subscription Plan.
4.6. We will only accept your order when we email you to confirm this (our “Confirmation Email”). At this point:
4.6.1. A legally binding contract will be in place between you and Syntho App Limited;
4.6.2. You will be permitted to access our Platforms; and
4.6.3. Access the Materials on our Platforms within the remit of your Subscription Plan.
4.7. If you are under the age of 13, you may not buy any Subscription Plan from us.
4.8. From time to time, we may offer free trials of our Subscription Plans. These will be available for a limited time only and will come with separate terms and conditions which you must abide by in addition to these terms.
4.9. From time to time, we may offer discounted trials of our Subscription Plans. For the avoidance, these will be available as per these terms and conditions and the details set out in our Subscription Plans, here.

5. Term, Renewal & No Right to Cancel

5.1. When you place an order for a Subscription Plan, you will be asked to tick a box to confirm that you consent to your Subscription Plan starting immediately after you have placed your order (by clicking the ‘pay now’ button) and that you acknowledge that this means you lose your right to cancel.
5.2. This means that you do not have the right to cancel this contract once the Subscription Plan starts, and you are not entitled to a refund unless the Subscription Plan or Materials are faulty.
5.3. Once your Subscription Plan has started, you acknowledge that this means you will be subscribed for the minimum period set out in the details of your Subscription Plan, here (the “Minimum Period”).
5.4. Your Subscription Plan will renew automatically for additional, successive periods (e.g., monthly, quarterly, or annually) as per the details of your Subscription Plan, here (the “Renewal Period”).
5.5. We will automatically charge you a subscription fee on the date of commencement of each applicable Renewal Period, unless you cancel your Subscription Plan before the relevant date of renewal.

6. Payment

6.1. Our payment methods are available here. Our Platforms accept various methods of payment including most debit and credit cards, as well as PayPal. We do not accept cash or checks.
6.2. You must ensure that you have appropriate authority to use your chosen payment method.
6.3. We will do all that we reasonably can to ensure that all information you give us when paying for your Subscription Plan is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract, or our Privacy Policy, we will not be legally responsible for any loss that you may suffer if a third party gains unauthorized access to any of your information.
6.4. Your chosen payment method will be charged on the date you subscribe (unless your Subscription Plan is subject to an applicable discount) and, thereafter, automatically on the commencement date of each applicable Renewal Period.
6.5. For applicable discounted Subscription Plans, you will be charged on the commencement date of your first full price Renewal Period and, thereafter, automatically on the commencement date of each applicable Renewal Period.
6.6. If your payment is not received by us for any reason (including, but not limited to, where you are at fault), we may cancel your Subscription Plan immediately. You will be notified of this by email.
6.7. If you dispute any payment made to us, you must contact us immediately. We will promptly investigate any issue and may decide to suspend your Subscription Plan while we do so. We may also request additional information to assist us in dealing with your dispute.
6.8. If we have undercharged you due to an error on our part, we will not charge you for this. However, if we have overcharged you due to an error on our part, you should contact us and we will arrange a refund or a credit note.

7. Intellectual Property

7.1. All copyright and other intellectual property rights in the Materials are owned by us. Subject to this contract, we will allow you to use the Materials in accordance with your Subscription Plan.
7.2. We will allow you to access the Materials and/or download the Materials (where applicable) only for personal, non-commercial use in accordance with the details of your Subscription Plan.
7.3. You must not:
7.3.1. Use any Materials for commercial purposes (e.g., for a commercial gain);
7.3.2. Use any Materials in public without our prior written consent (e.g., for public performance); or
7.3.3. Sell or give away Materials to any third party.
7.4. You may only allow up to two people to access the Platforms and/or Materials via your account, and only for personal, non-commercial use in accordance with your Subscription Plan.
7.5. You must not:
7.5.1. Share your log-in details or your Subscription Plan with any other third party or attempt to undermine the security of our Platforms;
7.5.2. Use the Platforms and/or Materials in a way that could damage or compromise our systems, reputation, or that of our content providers; or
7.5.3. Attempt to reverse-engineer, decompile, or disassemble any software or code that we provide via the Platforms or otherwise.
7.6. We reserve the right to monitor your account activity to ensure that it complies with the terms of this contract and your Subscription Plan.
7.7. We reserve the right to suspend or terminate your account immediately if we believe you are in breach of this contract.
7.8. You acknowledge and agree that we (or our licensors) own all intellectual property rights in the Platforms, the Materials, and any other content we provide to you under this contract. You acknowledge and agree that no title to the intellectual property in the Platforms, Materials, or content is transferred to you and that you do not obtain any rights to the Platforms, Materials, or content, other than the right to use them in accordance with the terms of this contract.

8. Our Obligations to You

8.1. We will supply the Materials with reasonable care and skill.
8.2. We will try to ensure that the Platforms are available to you at all times, but we cannot guarantee that they will be available continuously or free from errors or interruptions.
8.3. If you are unable to access the Platforms or Materials due to a fault on our part, we will:
8.3.1. Try to resolve the issue as soon as possible, and
8.3.2. Extend the period of your Subscription Plan to reflect the time you were unable to access the Platforms or Materials.
8.4. We will not be responsible for any delay or failure to comply with our obligations under this contract if the delay or failure arises from any cause which is beyond our reasonable control (such as natural disasters, strikes, or other industrial actions, acts of terrorism, wars, riots, or governmental actions).

9. Ending the Contract

9.1. You may end this contract with us at any time by providing us with notice in writing via email at support@synthohub.com.
9.2. If you choose to end your Subscription Plan, you will not be entitled to a refund unless:
9.2.1. The Subscription Plan or Materials are faulty; or
9.2.2. We have failed to meet our obligations under this contract.
9.3. We may end this contract with you by providing you with written notice via email if:
9.3.1. You breach any of your obligations under this contract; or
9.3.2. You are unable to pay your debts or become bankrupt or insolvent.
9.4. If we end this contract, you will not be entitled to a refund unless the reason for the termination is a breach of our obligations under this contract.

10. Changes to This Contract

10.1. We may make changes to this contract from time to time, but we will notify you of any significant changes before they take effect.
10.2. If you do not agree with the changes, you may end this contract by providing us with notice in writing via email at support@synthohub.com before the changes take effect.

11. Other Important Terms

11.1. This contract is governed by the laws of England and Wales.
11.2. If any part of this contract is found to be unenforceable, all other parts of this contract will still apply.
11.3. You may not transfer any of your rights under this contract to any other person.
11.4. We may transfer any of our rights under this contract to another organization. We will notify you in writing if this happens, and we will ensure that the transfer will not affect your rights under this contract.

For further information or if you have any questions about this contract, please contact us at support@synthohub.com.

SYNTHO APP LIMITED
Unit 3, Building 2, The Colony Wilmslow, Altrincham Road,
Wilmslow, Cheshire, England, SK9 4LY